Refund & Return Policy

Last Updated: 24 August 2026

At Jaishree Kanha Jewellers, every order is carefully checked and packed before dispatch. Due to the nature of jewellery products, we generally do not accept returns or exchanges once an order has been delivered, except in the specific situations mentioned below.

When a Return / Replacement Claim Is Accepted

You may contact us if:

• You received a damaged product

• An item from your order is missing

• You received a wrong product

For any of the above issues, you must contact us within 24 hours of delivery.

How to Raise a Claim

Send us a WhatsApp message at:

+91 8690283232

Please provide:

• Your Order ID / Order Number

• Customer name and registered phone number

• Clear photos of the product and packaging

• A complete unboxing video showing the parcel being opened from its sealed condition

• Details of the issue

The unboxing video must clearly show the package before opening and the product received inside it.

Claims submitted after 24 hours from delivery may not be accepted.

Important Conditions

Returns or exchanges will generally not be accepted for:

• Change of mind after purchase

• Product no longer being required

• Personal preference regarding design or appearance

• Minor colour differences caused by lighting, screen settings or photography

• Damage caused after delivery due to improper handling, storage or use

• Products that have been used, altered or damaged by the customer

Please check the product images, description and specifications carefully before placing your order.

Approved Claims

Once the evidence submitted by you has been reviewed and the claim is approved, we will provide an appropriate resolution, which may include:

• Replacement of the affected product, where available, or

• Refund for the affected product, where appropriate

For a valid damaged, missing or wrong-item claim, the customer will not be charged for the corrective resolution arranged by us.

Refund processing time, where applicable, may vary depending on the original payment method and payment service provider.

Contact Us

For return, damage, missing item or wrong product assistance:

WhatsApp: +91 8690283232

Please contact us within 24 hours of receiving your order.

This policy is subject to applicable Indian consumer laws, and nothing in this policy is intended to limit any rights that cannot legally be excluded.